Head servers, also known as lead servers or captains, play a crucial role in the smooth operation of restaurants and other hospitality establishments. Their job description encompasses a wide range of responsibilities, including supervising and coordinating wait staff, managing customer relations, and ensuring the overall efficiency and profitability of dining operations. In addition to possessing exceptional organizational and communication skills, head servers are typically entrusted with the task of training and mentoring junior staff members. They may also be involved in purchasing decisions and developing menu items.
The Ultimate Guide to Writing a Stellar Head Server Job Description
Hiring the perfect head server is crucial for the success of any restaurant. A job description that clearly outlines the role’s responsibilities, skills, and qualifications will help you attract top candidates.
Structure and Content
1. Introduction
- Start with a brief overview of the position, including:
- Restaurant’s name and location
- Job title and reporting structure
2. Job Duties and Responsibilities
- Create a table with distinct columns for “Essential Duties” and “Additional Responsibilities.”
- Essential Duties are non-negotiable tasks that all head servers must perform.
- Additional Responsibilities can vary depending on the restaurant’s needs.
3. Education and Experience
- State the minimum educational requirement, typically a high school diploma or equivalent.
- List years of experience as a head server or in a related role, e.g., assistant manager or maître d’.
4. Skills and Abilities
- List hard skills, such as:
- POS (Point of Sale) systems
- Inventory management
- Guest relations
- List soft skills, such as:
- Communication
- Leadership
- Problem-solving
5. Qualifications
- Outline any certifications, such as a ServSafe certification, that are required or preferred.
- List any special requirements, such as:
- Knowledge of specific beverage programs
- Ability to work flexible hours
Sample Table for Job Duties and Responsibilities
| Essential Duties | Additional Responsibilities |
|---|---|
| Supervise and motivate staff | Assist with menu planning |
| Ensure guest satisfaction | Train and mentor new hires |
| Manage reservations | Handle customer complaints |
| Process payments | Create work schedules |
| Maintain dining room | Represent restaurant at events |
| Enforce health and safety standards | Collaborate with other departments |
Question 1: What is the role of a head server?
Answer: A head server is responsible for overseeing the daily operations of a restaurant’s dining room, ensuring that customers receive prompt and courteous service.
Question 2: What are the key responsibilities of a head server?
Answer: The head server’s responsibilities typically include greeting and seating guests, supervising wait staff, taking orders, resolving customer complaints, and maintaining a positive and efficient dining environment.
Question 3: What skills and qualifications are required to become a head server?
Answer: To be successful as a head server, individuals should possess excellent communication, interpersonal, and organizational skills, as well as a thorough knowledge of restaurant operations, menu items, and wine pairings. Experience in the food and beverage industry is also typically a requirement for this position.
Well, there you have it, folks! That’s the scoop on being a head server. It’s not a walk in the park, but it’s definitely a rewarding job. If you’re looking for a challenge and a chance to make a real difference in the dining experience, then this might be the perfect gig for you.
Thanks for hanging out with me today! Be sure to stop by again soon for more juicy job descriptions and career advice. In the meantime, if you have any questions or comments, don’t hesitate to drop me a line. I’m always happy to chat!